More Effective Communication

If you want to use the guest experience platform also to communicate with your guests (as well as to inform) their engagement will rise to a higher level.

What might they ask you?

In the pre-stay phase they may tell you the arrival time; request a transfer for tomorrow's business meeting; order a bottle of prosecco or a surprise dessert to find in your room.

During your stay they can inform you of any needs or perhaps book a room service.

An idea? Convey how important they are to you, before arrival, with Smart Reply, ask them what they like to do, tastes and desires so as to personalize their stay (we can also help you with this with our consultancy);

Decide whether you want to communicate via contact form or in real time with our Smart Chat.

You can do all this with the software on our platform: Digital Concierge, Smart Chat, Smart Reply