Frequently Asked Questions

WHY ARE WE DIFFERENT?

Customer care and training

We embrace the idea of agile, fast and very personal customer support. Because our digitalization has a real human touch and you will always have a contact person you can talk to.

Customisation

If every hotel, village and resort is different, so is our platform. Digital Concierge can, almost magically, take on the structure best suited to your reality. Whether you are a spa-resort with an extensive massage catalogue or a business hotel that needs to provide quick and detailed information: it will adapt to your needs.

Content

Our editorial consultancy in the setup phase aims to optimise, make usable and fluent content. Do you know what fluent means? Optimise all communications, thus the workflows of your staff, and increase sales of your ancillary services.

HOW DOES A DIGITAL CONCIERGE PLATFORM WORK?

A digital concierge software is an IT tool that makes hotel management easier and helps it in order to improve its guests’ experience.

Scrollidea sets three fundamental goals:

  • Help the hotel to manage and make the guest’s customer care impeccable
  • Increase revenue opportunities thanks to the upselling
  • Make the perceived hotel quality stand out

TO WHOM IS A DIGITAL CONCIERGE USEFUL?

A luxury or business hotel; a resort or an apartment; a holiday village or a boutique hotel. It does not matter the type of accommodation, a professional digital concierge software fits every solution, and permits to come into contact with the guest from the time of his booking to the end of his stay. Even remotely.

HOW DO YOU CONNECT TO A DIGITAL CONCIERGE PLATFORM?

  • Guests receives a link before their stay to access the digital concierge of the hotel
  • A panel including a Qr Code that can be found in hotel rooms and common areas, allows the guest to connect to the digital concierge once he has arrived at the hotel
  • Moreover, is possibile to setup a welcome Wifi landing page

LIVE CHAT OR MESSAGES

Do you want to interact in real time (Smart Chat) or do you want to stop and think (Digital concierge request form)? You can use both tools and choose the one that best suits your hotel! Whichever you choose, always stay in touch with your guest and immediately satisfy his requests. 

WHY IS IT BETTER THAN AN APP?

  • Because people that stay in a hotel do not want to use a tool that will be useful for a limited period of time
  • Because it does not force your guest to download (and then uninstall) an app for the duration of his stay
  • Because it does not require any memory space for its installation or download, nor any update
  • Because it is difficult to activate a pre-stay funnel that optimizes sales

WHAT IS A DIGITAL MENU?

A digital menu is an intuitive and professional software that helps every restaurant to manage its menus in total autonomy and allows the customer to discover, by scanning a Qr Code, all the culinary offers.

Unlike a PDF menu, a professional digital menu software permits to enjoy a perfect user experience, because:

  • It fits every size of smartphone screen
  • It does not force the user to zoom the screen to better read the menu dishes
  • It is easy to browse
  • It allows the user to identify notes and allergens with ease

To get more information about our digital menu, have a glance here!

WHAT MAKES US DIFFERENT FROM THE OTHERS?

Besides technology, we offer you our competence and knowledge of the tourism and editorial sector.

In other words, we do not provide you with a simple “technological box”, but we guarantee complete support in managing and updating the hotel and destination contents. 

Last, but not least, we care for the environment:

  • Our digital directory reduces the paper consumption in hotel and rooms, which should be sanitized every time a new guest arrives
  • Our digital directory does not involve the use of other support tools (a tablet, for example), that again should be sanitized from time to time. All your guests need is just their own smartphone.